Terms & Conditions

Last updated: August 2026. This is a plain-English template for the supply and installation of outdoor play and sports equipment. Please have it reviewed by a solicitor, and align it with the wording on your quotations, before you rely on it.

1. About these terms

These terms apply to all quotations, orders, goods and installation services provided by Commercial Play ("we", "us", "our") to you, the customer. By accepting a quotation or placing an order you agree to these terms. Where anything in your signed quotation or order confirmation differs from these terms, the quotation or order confirmation takes precedence.

2. Quotations and pricing

• Quotations are valid for 30 days from the date of issue unless we state otherwise.
• Prices are based on the information and site conditions known at the time of quoting. Unless stated otherwise, prices exclude VAT, which is charged at the prevailing rate.
• If the scope of work, access or ground conditions differ from those assumed in the quotation, we will agree any change in price with you before proceeding.

3. Orders and the contract

A contract is formed when we accept your order in writing, including by email. Please check your order confirmation carefully and tell us promptly if anything is incorrect.

4. Payment

• A deposit may be payable on acceptance of your order, with the balance due on completion, as set out in your quotation or invoice.
• Payment is due within the period stated on our invoice. We may charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
• Goods remain our property until they are paid for in full; risk in the goods passes to you on delivery or installation.

5. Site access and conditions

• You are responsible for providing safe, clear and unobstructed access to the site for our team, vehicles and equipment.
• You must tell us about any underground or overhead services, such as drains, cables, gas or water, and any known ground conditions before work begins. We are not responsible for damage to services that were not identified to us.
• If the site is not ready, access is delayed, or conditions differ materially from those quoted, we may need to reschedule and recover reasonable additional costs.

6. Installation and timescales

Installation dates and timescales are estimates given in good faith and may be affected by weather, ground conditions or matters outside our control. We will keep you informed and complete the work with reasonable care and skill.

7. Changes and variations

Any changes to the agreed work should be requested in writing. We will confirm any effect on the price or timescale before carrying out the change.

8. Standards and compliance

We design and install to the relevant British and European standards in force at the time of installation, including BS EN 1176 for play equipment and BS EN 1177 for impact-absorbing surfacing, and we provide a post-installation inspection where applicable.

9. Guarantee

• We guarantee our installation workmanship against defects in materials and workmanship for the period stated on your quotation or order confirmation.
• Manufacturer warranties on supplied products are passed on to you and are subject to the manufacturer's own terms.
• The guarantee does not cover fair wear and tear, misuse, vandalism, accidental damage, unauthorised alteration, or damage caused by a lack of the routine inspection and maintenance described below.

10. Inspection and maintenance

Once a project is handed over, responsibility for the ongoing inspection and maintenance of the equipment and surfacing passes to you. We recommend routine visual checks, an operational inspection each term, and an independent annual main inspection by an RPII-registered inspector. We offer inspection, repair and maintenance services if you would like us to carry these out.

11. Liability

We will carry out our work with reasonable care and skill. To the extent permitted by law, our total liability arising out of or in connection with a contract is limited to the price paid for that contract, and we are not liable for indirect or consequential losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited or excluded.

12. Cancellation

If you cancel an order after it has been accepted, we may recover reasonable costs already incurred, including design work, materials ordered and work carried out. Where you are a consumer, this does not affect any statutory cancellation rights you may have.

13. Intellectual property

Designs, drawings and plans we prepare remain our intellectual property unless we agree otherwise in writing, and may not be passed to a third party or used to obtain competing quotations without our consent.

14. Events outside our control

We are not liable for any failure or delay caused by events beyond our reasonable control, including severe weather, strikes, supply shortages or the acts of third parties. We will let you know and agree a revised timescale where this happens.

15. Data protection

We handle your personal information in line with our Privacy and Cookie Policy.

16. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact us

Questions about these terms? Email [email protected] or call 0121 405 0336.